Posts Tagged Poor leadership & Performance
The 2014 performance result of Council is just released – click here for details. Under bad leaders, the Council has gone backwards in its performance during the last 3 years, especially 2014. In any year, the leadership of Councillors, especially the Mayor, is the primary cause of Council’s poor performance. As part of a bad leadership culture, it is easier to blame it on others, which still goes on – see Council official response to explaining the bad results:
The aged care matter only highlighted what are already growing governance issues in Council’s decision making. If not for the high impact protests, people think that the outcome would be worst – the community pressure at least made Councillors choose a buyer that is non for profit and not for the highest bidder, as originally would have happened as money was the reason for selling. The experience for the first Clarinda aged care facility sold did not have a good outcome for the aged residents, because the community were unaware and did not respond to the sale decision. Councillors thought selling the Monash & Elizabeth aged care facilities would be a piece of cake, but the consequences turned otherwise. The community did not disfavor the decision to sell, provided there was a business case and if community participation in decision making was fostered.
No instead, the Mayor and Councillors refused to disclose the business case (because they have not considered all other options and hence there is no business case); closed too many decision point meetings that raises too many transparency issues and their community engagement behaviours and actions were not sincere and were terse. Simply put, the aged care matter only magnified the real causes of Council’s performance issues – ie lack of good governance values in Council’s leadership behaviors, community engagement and decision making – the evidence revealed in the community’s report – Poor Governance by Monash Council 16 Jan 2014. Poor leadership is another main cause. The aged care incident only manifested the symptoms that reveal about our city leadership quality and how Councillors govern decision making that continues to fail to including community participation; disclosing best value business case, fostering transparent decision discussions; showing unbiased decision making, etc.
Disengaging Council: The Evidence
All Councillors, under the leadership of the prevailing Mayor, are primarily responsible for performance in community consultation and advocacy as they are the front end people who make or break these service levels. However Council staff are more influential in affecting customer service and overall council direction as its their operational and management competencies that sets the service levels in these areas – good compliment to staff. Unfortunately, staff are often collateral damage as a result of Councillors’ leadership and/or organisational incompetence.
Worst Service Performers:
Finally, the truth is out , that Monash Council’s decision making sucks – it commonly known, although Councillors refuse to believe, that their decision making culture fosters biased decision making, often incited by party politics and group-think premeditated directions, lacks best value qualification, transparency and implementation achievement accountability. Keep closing Council meetings and this performance will worsen their performance further and we shall see how many more closed meetings will be advocated by the Mayor this year.